Frequently Asked Questions
About Restoration Services

On-Site Restoration specializes in water damage restoration, fire and smoke damage restoration, mold remediation, sewage damage cleanup, and crawlspace repair and encapsulation. We serve residential and commercial properties throughout Summit, Grand, Park, and Eagle Counties in Colorado.

We offer true 24/7 emergency response and aim to arrive within 60 minutes of your call anywhere in our service area. A live technician always answers the phone — no voicemail, no call centers. The faster we arrive, the more we can save.

Yes. We provide free, no-obligation estimates for all of our restoration services. We assess your property thoroughly and walk you through every finding and option before any work begins. There is no pressure and no commitment required.

Yes. Our technicians hold current IICRC certifications in water damage restoration, mold remediation, and biohazard removal — the highest industry standard. We are also BBB Accredited, Summit Chamber members, and recognized by Alignable as a trusted local business in Dillon, CO.

The timeline depends on the type and extent of the damage. Water damage drying typically takes 3 to 5 days. Mold remediation takes 1 to 5 days. Fire damage cleanup and restoration can range from several days to several weeks. We provide a detailed timeline after our initial assessment and keep you updated throughout the entire process.

Yes. We have the equipment, expertise, and team to handle projects of any size — from single-room water damage in a residential home to large-scale commercial restorations for restaurants, lodges, hotels, retail spaces, and office buildings throughout Summit County and the surrounding region.

We prioritize using EPA-approved, eco-friendly products and methods whenever possible to ensure the safety of your family, our crew, and the environment. All disposed materials are handled according to proper waste and biohazard disposal protocols.

Your safety is the top priority. Ensure everyone is safe and evacuate if necessary. For fire damage, do not re-enter the property until it has been cleared by fire officials. For water damage, shut off the water source if possible and avoid entering rooms with standing water if there is any electrical risk. Call us immediately at (970) 409-0341 — we will guide you through the next steps.

Yes. We work directly with all major insurance carriers including Liberty Mutual, State Farm, Allstate, Farmers, Chubb, and others. We handle damage documentation, estimates, progress photos, and billing directly with your insurer — taking that burden off your plate so you can focus on your family. Remember, you always have the right to choose your own restoration contractor.

Sudden and accidental water damage such as burst pipes or appliance failures is typically covered. Gradual leaks, flooding from outside, or neglect are generally not covered. We help document the damage from the start to support your claim with your insurer.

In most cases, yes. Standard homeowners insurance covers fire damage to the structure, personal belongings, and additional living expenses if you are temporarily displaced. We work with your carrier from day one to document damage and support your claim throughout the entire process.

Mold remediation may be covered when the mold results from a covered water event such as a burst pipe. Mold caused by long-term humidity, flooding from outside, or neglect is typically not covered. We work with your insurance company to document the situation and support your claim when applicable.

Yes. We coordinate with an independent 3rd-party inspection company to conduct thorough mold inspections, air quality testing, and post-remediation clearance testing. Using a separate inspection company ensures unbiased results and provides documented proof that the mold has been completely eliminated before we sign off on the job.

Common signs include a persistent musty or earthy odor, visible dark spots on walls or ceilings, recent water damage that was not fully dried, unexplained allergy symptoms, or worsening respiratory issues indoors. Mold often grows hidden behind walls or under flooring. If you suspect mold, do not disturb it — call us for a professional inspection.

Mold will not return if the underlying moisture source is identified and corrected. Our process addresses both the mold and the moisture source — applying antimicrobial treatments to inhibit future growth. The independent clearance test confirms complete eradication before the job is closed out.

We serve communities throughout Summit, Grand, Park, and Eagle Counties including Breckenridge, Frisco, Silverthorne, Dillon, Keystone, Copper Mountain, Winter Park, Granby, Georgetown, Idaho Springs, Vail, Avon, Minturn, Fairplay, Leadville, and the entire Denver Metro and Boulder areas. Based in Dillon, CO, we respond within 60 minutes anywhere in our service area.