Who We Serve · HOAs & Property Managers

Restoration for
HOAs & Property Managers

HOA restoration services for water, fire, mold, and sewage damage, built for condominium associations, HOA boards, and property management companies. Clear documentation for every unit, and a local team your owners can rely on.

Mountain condominium building served by On-Site Restoration
Why Managers Call Us
15+ yrs
Local Experience Serving Colorado mountain and Front Range communities
24/7
Always Available A live technician always answers, no voicemail, no call centers
$0estimates
Free Estimates No obligation, and we walk you through every option before work begins
Certified & Accredited |
IICRC Certified BBB Accredited Summit Chamber of Commerce Alignable Trusted
Multi-Unit and Managed Properties

In a Shared Building, One Leak Is Rarely One Unit

Water from a burst pipe on the third floor does not stop at the third floor. In condo buildings and townhome complexes, one failure can reach several units, a hallway, and a mechanical room before anyone notices. In winter, managers often discover these leaks first, during a turnover or a routine check between renters, while the owners are hundreds of miles away.

We work alongside property managers and HOA boards to stop the damage, document each affected unit separately, and keep owners, the board, and the insurance adjusters informed. You get one point of contact for the whole loss, not a different conversation for every unit.

Frozen Pipes in Vacant Units

Units that sit empty between bookings or seasons are the most likely to freeze, and the leak can run for days before anyone finds it.

Leaks Between Units

Water travels down through ceilings and walls into neighboring units. We trace it to the source and dry every affected space.

Roof Leaks and Ice Dams

Heavy snow loads and ice dams push water under roofing and into top-floor units and attics.

Common Areas and Mechanical Rooms

Boiler rooms, laundry rooms, garages, and hallways are often where a leak starts and where it spreads from.

Shared-Line Sewage Backups

A blockage in a shared line can back up into several units at once. We clean and sanitize each affected space safely.

Why On-Site Restoration

Why Managers and HOA Boards Choose On-Site Restoration

01
Per-Unit Documentation

Photos, moisture readings, and scope documented for each unit separately, so each owner and adjuster sees exactly what applies to them.

02
One Point of Contact

We keep the manager, the board, and the owners updated, so you are not relaying every detail yourself.

03
Absentee Owners Covered

Most of your owners are not on site. We coordinate access through you and send them photos and updates directly when you want us to.

04
Insurance Coordination

Master policies and individual owner policies often both apply. We document the loss so each carrier has what it needs.

05
IICRC Certified

Our technicians are trained to the industry standard for water, fire, and mold restoration.

06
Local and Available 24/7

A live technician always answers, day or night, including holidays and peak season.

IICRC Certified
IICRC CertifiedInstitute of Inspection, Cleaning and Restoration
BBB Accredited
BBB AccreditedBetter Business Bureau, Dillon, CO
Summit Chamber
Summit Chamber MemberSummit County Chamber of Commerce
Alignable
Alignable TrustedRecognized Local Business, Dillon, CO
FAQs

HOA and Property Manager Questions

Emergency mitigation, like stopping the water and starting drying, is usually authorized by whoever is responsible for the property at that moment, often the manager or a board member. Questions about who pays are settled later between the association, owners, and insurers. Mitigation should not wait for that answer, because delays make the damage and the cost larger.
Yes. We assess and document each affected unit separately and keep the work organized so that each owner, the association, and each insurance carrier can see what applies to them.
We coordinate access through you, using your keys, lockboxes, or building access procedures. With your permission, we can also send updates and photos directly to the individual owners.
It depends on your association's governing documents and the policies themselves. Typically the master policy covers the building structure and common elements, while owner policies cover interiors and contents. We document the damage in a way that supports both. Your insurance agent and governing documents decide who covers what.
Keep heat on in vacant units, know where every main water shutoff is, insulate pipes in exterior walls and unheated spaces, keep gutters and roof edges clear of ice, and have a plan for regular checks on empty units. If you would like, we can walk a property with you before the season starts.

Looking for something else? See how we help homeowners and commercial properties, or go back to Who We Serve.

Customer Reviews

What Property Owners and Managers Are Saying

Real reviews from property owners, managers, and HOA boards we have worked with across Colorado.

ExcellentGoogle star 1Google star 2Google star 3Google star 4Google star 55.057 reviews
5.0Google star 1Google star 2Google star 3Google star 4Google star 5
Excellent57 reviews
Posted on Google Google
Will profile picture
Will
2 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
A broken icemaker in an old fridge flooded two floors. A trusted source recommended On-Site Restoration and the related JM Drywall Services. On-Site began work the next morning, preventing further damage to furniture, drywall, carpets, and other flooring. They took countless photos of damage and position of all objects to record their work, and meticulously labeled, packed, and moved furniture and all other contents. They recorded moisture levels in walls and floors to document drywall removal. Our insurance company was pleased with the quality of their work. They finished quickly, delayed only by required municipal inspections. On-Site removed all trash and left the home clean and ready for the rebuild. JM Drywall Services did excellent and fast drywall installation, finishing, and painting. The coordination of the two companies was valuable when questions arose. The house looks as good as new. We recommend On-Site and JM Drywall without hesitation. Both were highly competent and a pleasure to work with.
Posted on Google Google
kaye greenburg profile picture
kaye greenburg
4 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I would highly recommend On-site Resoration to anyone! They were efficient, friendly, and did the work that needed to be done! I did learn that you can choose your own restoration company! They would respond to my calls quickly & left everything clean & in order! I highly recommend! Actually, I would give them 10 stars! Kaye
Posted on Google Google
Ken Bortscheller profile picture
Ken Bortscheller
12 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
If 6 stars was an option… I would have given it. I can’t say enough great things about this company. Prompt! Courteous, and professional. The communication (which is key) was outstanding. I hope I never have another flood, but if it happens, this is the company on top of the list. Thank you.
Posted on Google Google
Meghan Walsh profile picture
Meghan Walsh
13 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Jesus and team were amazing. They immediately came and inspected our crawl space, were clear and honest about our options to repair, and were extremely flexible with us as we had many other things happening at the time of restoration. Our house feels good now knowing we have dry, clean, and protected insulation and a crawl space! Thank you!
Posted on Google Google
Doreen Simpson profile picture
Doreen Simpson
26 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
On-site remediation, I would highly recommend they had great response time and got the job done in a short time. They were always available when needed.
Posted on Google Google
Gail Lanier profile picture
Gail Lanier
40 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Very prompt with scheduling on-site visit. Exceptional on-site work! Couldn’t have asked for better service.
Posted on Google Google
GustiBB profile picture
GustiBB
48 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
On-Site Restoration did a great job of cleaning up, sanitizing, restoring and securing the crawl space under my mountain home which had become the home (?) to several wild animals over the winter. The project manager, Jesus was helpful, knowledgeable and specific in explaining what services they would perform and then, delivered as promised. Great job.
Posted on Google Google
Colleen Goettelman profile picture
Colleen Goettelman
51 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
This company was incredible from the very beginning. I got a referral from two other restoration companies who couldn't get there in a timely fashion and said Jesus is the best. On Site called back immediately, came to do an inspection within an hour and came back to the house the next day. They were extremely professional, knew exactly what they were doing and even helped with insurance questions. On top of all that, they were quick and thorough and actually left the space clean. I could barely tell they had been in and out and they had to do demo work. The office staff are also all amazing! Unbelievable! Highly recommend!
Posted on Google Google
Betsy profile picture
Betsy
67 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Jesus and his team responded immediately. They move quickly and thoroughly— photographing everything.
Posted on Google Google
K A profile picture
K A
81 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
We are grateful to Jesus Nunoz and his team for their help with our remediation, especially as it was just prior to a holiday weekend. Jesus met with us and started work promptly. He provided thorough explanations for the scope of work. He was extremely communicative, which was truly appreciated throughout the whole process. In addition, he was able to put us in touch with an industrial hygienist and plumber, as we needed both of those services as well. We highly recommend On-Site Restoration!
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(970) 409-0341

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HOAs, condo associations, and property managers

Mountain communities and the Front Range